CyclePel Support

Get help with your cycling training setup and app issues

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Email Support

Get detailed help with technical issues, setup questions, or feature requests.

Email Us
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Technical Issues

Report bugs, connectivity problems, or app crashes with detailed information.

Report Issue
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Feature Requests

Suggest new features or improvements to make CyclePel better for your training.

Suggest Feature

Frequently Asked Questions

What trainers are compatible with CyclePel? +

CyclePel works with FTMS-compatible smart trainers, including:

  • Wahoo: Kickr Core, Kickr v5/v6, Kickr Bike
  • Tacx: Neo series, Flux series
  • Elite: Direto, Suito, Turno series
  • Saris: H3, M2 series

Any trainer that supports the FTMS (Fitness Machine Service) Bluetooth protocol will work with ERG mode control.

Do I need additional sensors besides my trainer? +

No additional sensors are required, but they can enhance your experience:

  • Heart Rate Monitor: Optional but recommended for training zones
  • Cadence Sensor: Only needed if your trainer doesn't report cadence
  • Speed Sensor: Not needed - speed is calculated from trainer power
Can I use CyclePel with Zwift or other apps simultaneously? +

No, Bluetooth devices can only connect to one app at a time. You'll need to:

  • Close other cycling apps before using CyclePel
  • Restart CyclePel if connection issues occur after using other apps
  • Consider using ANT+ for other apps if your trainer supports both protocols
How do I create custom workout intervals? +

Creating custom workouts is easy:

  • Tap the "+" button on the main screen
  • Choose "Create Custom" workout
  • Add intervals with specific duration and power targets
  • Include warmup, work, rest, and cooldown phases as needed
  • Save and execute your workout with connected trainers
Does CyclePel sync with Apple Health or Strava? +

Currently, CyclePel stores all data locally on your device and doesn't sync with external services. We're considering integrations with:

  • Apple Health (HealthKit) for workout data
  • Popular cycling platforms like Strava, TrainingPeaks
  • File export options (TCX, FIT formats)

These features are planned for future releases based on user feedback.

Common Issues & Solutions

🔴 Trainer won't connect or pair

Solution:

  1. Ensure your trainer is powered on and in pairing mode
  2. Check that Bluetooth is enabled on your iPad
  3. Close other cycling apps (Zwift, TrainerRoad, etc.)
  4. Restart both the app and your trainer
  5. Try moving your iPad closer to the trainer
🟡 Power readings seem inaccurate

Solution:

  1. Calibrate your trainer using the manufacturer's app
  2. Ensure your trainer firmware is up to date
  3. Check that ERG mode is properly engaged during intervals
  4. Verify your FTP settings in the app match your actual fitness level
🔵 Heart rate monitor not connecting

Solution:

  1. Ensure your HRM is properly fitted and making skin contact
  2. Check that the HRM battery isn't low
  3. Look for the device in CyclePel's device connection screen
  4. Some HRMs require activation (start exercising) before they appear
⚡ App crashes or freezes during workouts

Solution:

  1. Ensure your iPad has sufficient battery and isn't overheating
  2. Close other running apps to free up memory
  3. Update to the latest version of CyclePel
  4. Restart your iPad if issues persist
  5. Contact support with details about when crashes occur

System Requirements

Device Requirements

  • iPad running iOS 15.0 or later
  • Bluetooth 4.0 or later
  • Minimum 2GB free storage
  • Landscape orientation support

Recommended Setup

  • iPad mounted securely on trainer
  • Stable power connection
  • Good ventilation to prevent overheating
  • Backup power source for longer workouts